Shipping policy

Thank you for visiting and shopping at Kold2Tech!

All of our orders are shipped via [USPS/UPS]. You will receive an email update with your tracking number once your order has shipped!

Delivery Times

If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by holiday volumes or inclement weather conditions) may have an impact on your estimated delivery date.

Please allow up to 48 hours to reflect updates on their tracking page.

All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 

If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery.

Photos of damaged items and both inner and outer packaging will be required when disclosing damage. Additional photos may be required throughout the claims process and are your responsibility, as the recipient, to provide them.

Do not release any products or packaging to any other entity, including the carrier, repair estimate facilitator, etc before consulting with [YOUR WEBSITE/STORE NAME HERE]. Doing so may risk invalidating the claim in progress and your ability to receive compensation for the lost or damaged item.

When an insurance claim needs to be filed for a shipment, both [YOUR WEBSITE/STORE NAME HERE] and you, the recipient, acknowledge both parties' respective responsibilities. Both parties agree to cooperate in good faith to provide any necessary items within the necessary timeframe as stipulated in the Terms and Conditions of insurance coverage. Should either party be unable or unwilling to fulfill the duties necessary for a successful claim approval, they may be liable for any losses not recovered.

If you have any questions or concerns regarding your order, feel free to contact us! We typically reply within 2 Business Days.